Projects

PGROW Coaching Model 01

Goals

• Train Gilbert’s people managers to use the GROW Coaching Model during performance reviews effectively
   

• Improve the quality of coaching conversations in high-pressure pharmacy environments
   

• Align performance management with Gilbert’s Core Values
   

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Target Audience

• People managers at Gilbert’s Pharmacy
   

• Pharmacy supervisors overseeing pharmacists and pharmacy technicians
   

• Managers conducting performance reviews in fast-paced, customer-facing environments

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Problem Statement

• Managers at Gilbert’s Pharmacy operate in a demanding environment where employees must balance accuracy, compliance, and customer service. Despite this, managers often lack structured coaching skills, leading to unclear performance conversations and missed opportunities for employee development. This can impact both staff performance and patient care outcomes.

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Solution

A scenario-based eLearning course designed to teach the GROW Coaching Model through realistic workplace situations in a pharmacy setting.